Shipping & returns

Free tracked shipping across the EU. Delivery in 5–15 business days. 14-day right of withdrawal.

Shipping

Free shipping to all EU countries. Every parcel ships tracked and normally arrives within 5–15 business days of your order. You get the tracking link by email as soon as the parcel is on its way. The price you pay at checkout is final — no extra VAT, customs or fees on delivery.

Right of withdrawal

You have 14 days from the day you receive the goods to change your mind, in accordance with the EU Consumer Rights Directive. Write to [email protected] and you will get return instructions. The item must be unused and in its original condition. You pay the return postage.

Faulty or damaged item

Send us a photo and we ship a replacement or refund you. Statutory warranty rights apply.

Return address

Ice Vibes Only
Styrmansgatan 6A
252 70 Råå
Sweden

Please wait for our return instructions by email before sending anything.